FAQ
Frequently asked questions
Short answers. If yours is not here, ask us.
Can we add or rename departments?
No. Every organization has the same eight departments, created with it. You shape each one through its charter.
Who decides which department answers?
Department routing picks one department for every turn, from your message alone, before any document text reaches the model.
What can we upload?
Plain-text and Markdown documents up to 200 KiB each. PDF and Word files are not supported.
Does it work the same in Slack as in the dashboard?
Yes. Slack, Discord, Telegram and Google Chat run the same turn as the dashboard, and only senders your organization allows are answered.
Can a specialist act, or only answer?
With Google Workspace linked, it can send a plain-text Gmail message and create, delete or RSVP to events on the primary calendar. Nothing else.
Can other organizations see our data?
No. Every record belongs to one organization, and the server decides what a caller may access from their memberships, never from what the browser sends.
How is model cost controlled?
Every turn records its usage and estimated cost. An organization over its monthly spend cap has turns refused before they start.
Can I connect my own AI assistant through MCP?
Not today. The Google Workspace tools are packaged as an MCP server, but it has no network transport attached yet.
How much does it cost?
Billing is not switched on yet. The plans page shows sample pricing only.
Still stuck? Contact us.